JRLDC Medical Supplies Trading

“MEDICAL AND LABORATORY SERVICES YOU CAN TRUST”

Since our inception in 2021 as JRLDC Medical Supplies Trading, Alphacore Medical Equipment and Services OPC has been dedicated to providing high-quality and original medical products at affordable prices. We understand the critical role of medical supplies, equipment, and consumables in healthcare and scientific research. Our mission is to empower laboratories, healthcare facilities, and researchers by offering cost-effective solutions without compromising quality. We take pride in our rigorous quality control processes, ensuring that each product we offer meets the highest industry standards. At Alphacore, we are driven by a passion for excellence and a vision of making advanced healthcare tools accessible to all. With a dedicated team, customer-focused approach, and unwavering commitment to affordability and quality, we invite you to join us in reshaping the landscape of medical supplies.

Our Mission

Our mission is to provide high-quality, reliable, and affordable machines, reagents, and other essential supplies to support the laboratory and radiology industry across the Philippines. We are committed to ensuring fast and efficient nationwide shipping, backed by exceptional after-sales service and prompt communication. Our goal is to empower healthcare and diagnostic facilities with the tools they need to deliver accurate and timely results, fostering better patient care and operational excellence.

Our Vision

Our vision is to become a leading and trusted distributor of high-quality yet affordable machines, reagents, and supplies for the laboratory and radiology industry in the Philippines. We aspire to be recognized for our exceptional service, fast delivery, and unwavering commitment to meeting the evolving needs of healthcare and diagnostic facilities nationwide. By fostering strong partnerships and embracing innovation, we aim to contribute to the advancement of medical diagnostics, ensuring accessible and reliable healthcare solutions for all.

Services

Installation and Setup Services

Our dedicated team of highly skilled technicians specializes in the professional installation and setup of a wide range of laboratory and radiology equipment, ensuring seamless integration into your facility’s operations.

Professional Setup

Our experienced technicians will install and configure your equipment according to manufacturer specifications, ensuring optimal functionality and performance from day one.

Precise Calibration

We conduct meticulous calibration of your laboratory instruments to guarantee maximum accuracy, precision, and reliability in every test result.

Comprehensive Staff Training

Our training covers proper equipment operation, routine maintenance, troubleshooting, and safety protocols to ensure seamless day-to-day operations.

Technical Support Services

We offer reliable and responsive technical support services to promptly resolve any technical challenges you may encounter. Our goal is to keep your laboratory running at peak performance with minimal downtime.

24/7 Remote Assistance

Our technical experts are available round-the-clock to provide remote troubleshooting and assistance via phone, email, or online channels. Whether you encounter operational issues or technical malfunctions, we are always ready to assist.

On-Site Technical Support

For more complex issues that require hands-on attention, our certified technicians are available for on-site visits to diagnose and resolve problems directly at your laboratory. We ensure that your equipment is restored to full functionality in the shortest time possible.

Preventive Maintenance and Servicing

To extend the lifespan and maintain the accuracy of your laboratory equipment, we offer customized maintenance contracts. This service includes regular check-ups, preventive maintenance, performance assessments, and calibration to prevent potential breakdowns and costly downtimes.

Values

Quality Excellence

We are relentless in our pursuit of excellence. Every product we offer undergoes rigorous quality control and testing to ensure precision, reliability, and safety. Our commitment to quality drives us to consistently deliver products and services that exceed industry standards and customer expectations.

Uncompromising Integrity

Integrity is the foundation of our business. We operate with honesty, transparency, and the highest ethical standards, fostering trust, accountability, and long-lasting relationships with our customers, partners, and employees. We take full responsibility for our actions and strive to always do what is right.

Continuous Innovation

We believe that innovation is the key to progress. By embracing change and technological advancements, we continuously seek new and effective solutions to meet the evolving demands of the medical, laboratory, and radiology industries. Our forward-thinking approach enables us to offer cutting-edge products and services that drive industry advancement.

Customer Commitment

Our customers are the center of our business. We are deeply committed to understanding their needs and providing personalized solutions, exceptional service, and unmatched support. Every interaction is an opportunity to build lasting partnerships by delivering value, reliability, and satisfaction.

Collaborative Partnership

We believe in the power of collaboration. By working closely with our clients, suppliers, and industry partners, we ensure seamless service delivery and shared success. Our team fosters open communication, teamwork, and mutual respect to achieve our common goals.

Sustainable Growth

We are dedicated to responsible business practices that promote sustainable growth and social responsibility. By minimizing environmental impact, maximizing operational efficiency, and supporting the development of the healthcare industry, we strive to contribute to a healthier, more sustainable future.

Quality Objectives

Alphacore is committed to delivering high-quality laboratory and radiologic equipment, exceptional customer service, and reliable technical support. To ensure continual improvement and compliance with ISO 9001:2015 standards, we have established the following Quality Objectives

Customer Satisfaction and Retention

Objective
Achieve and maintain a 95% or higher customer satisfaction rating by delivering high-quality equipment, prompt after-sales service, and reliable technical support.

Key Performance Indicators (KPIs)
✓ Achieve a 95% customer satisfaction rating based on feedback and surveys.
✓ Resolve 100% of customer complaints within 48 hours.
✓ Achieve a 90% customer retention rate annually.

On-Time Delivery of Products and Services

Objective
Ensure that at least 98% of orders for laboratory and radiologic equipment are delivered on or before the committed delivery date.

Key Performance Indicators (KPIs)
✓ Maintain a 98% on-time delivery rate.
✓ Respond to 100% of service requests within 24 hours.
✓ Achieve zero delays caused by internal processing errors.

Product Quality and Reliability

Objective
Ensure that 100% of delivered products (machines, reagents, and consumables) meet manufacturer specifications and pass internal quality checks before delivery.

Key Performance Indicators (KPIs)
✓ Achieve a 0% return rate due to product defects.
✓ Conduct 100% quality checks prior to shipment.
✓ Maintain 100% calibration accuracy for installed equipment.

Efficient After-Sales Service and Technical Support

Objective
Provide fast, efficient, and reliable technical support and after-sales service to ensure uninterrupted operation of laboratory and radiologic equipment.

Key Performance Indicators (KPIs)
✓ Respond to 100% of service requests within 24 hours.
✓ Resolve 90% of technical issues within 48 hours.
✓ Offer preventive maintenance to at least 90% of active clients annually.

Continuous Improvement of Processes and Services

Objective
Continuously improve internal processes, customer service, and product offerings to ensure consistent service excellence.

Key Performance Indicators (KPIs)
✓ Achieve a 10% annual reduction in non-conformities and internal process errors.
✓ Conduct 100% of scheduled internal audits annually.
✓ Achieve a minimum of 3 process improvements per year.

Employee Competency and Development

Objective
Ensure that all employees involved in sales, installation, calibration, and technical support are well-trained and competent to perform their tasks effectively.

Key Performance Indicators (KPIs)
✓ Achieve 100% completion of annual training programs.
✓ Conduct quarterly performance evaluations.
✓ Achieve 95% employee competency pass rate in technical assessments.

Compliance with Regulatory and Quality Standards

Objective
Maintain 100% compliance with ISO 9001:2015 requirements, local regulatory standards, and manufacturer guidelines.

Key Performance Indicators (KPIs)
✓ Achieve zero MAJOR non-compliance findings during external audits.
✓ Update 100% of regulatory documentation within the specified time frame.
✓ Ensure that 100% of products conform to manufacturer and regulatory standards.

Reduce Equipment Downtime for Clients

Objective
Minimize the downtime of laboratory and radiologic equipment installed at client sites by providing rapid response and preventive maintenance services.

Key Performance Indicators (KPIs)
✓ Resolve 90% of service requests within 48 hours.
✓ Conduct preventive maintenance on at least 90% of active clients per year.
✓ Reduce equipment downtime to less than 5% annually.

Monitoring and Evaluation

All Quality Objectives will be:
✓ Monitored regularly through performance data and customer feedback.
✓ Reviewed during periodic management reviews.
✓ Improved through corrective and preventive actions.

The management team will ensure that these objectives remain aligned with the organization’s commitment to quality, customer satisfaction, and continual improvement in accordance with ISO 9001:2015 and the 2024 amendments.